Osamah
Bataineh
Ahmed
Alsagheer
University of Sharjah, Sharjah
Abstract
This study aimed at
investigating which source of social support (supervisors, colleagues, friends,
spouse, or family) would be most effective in reducing burnout among special
education teachers. A sample of 300 special education teachers (50 males and
250 females) completed Burnout and Sources of Social Support questionnaires.
Pearson correlation coefficients and ANOVA procedures were utilized to analyze
the data. Results revealed significant positive correlations between family
support, colleagues support, and personal accomplishment. Demographic variables
sex, age, marital status, and teaching experience were not significantly
related to any of the three burnout dimensions. Results were interpreted and
implications for special education teachers were suggested.
Key words: special education teacher, social support, burnout dimensions
Key words: special education teacher, social support, burnout dimensions
The United Arab Emirates (UAE) is comprised of seven
emirates. It is situated on the Arabian Gulf, east of Saudi Arabia and north of Oman. The
economy is driven by oil and gas and recently tourism. There is a large
expatriate population in the country.
In 1951, the Trucial States Council was formed,
bringing all the leaders of the various groups throughout the region together.
In 1971 the formal joining of the seven emirates (Abu Dhabi,
Dubai, Sharjah, Ras Al-Kahaimah, Umm Al Qaiwain,
and Ajman) was completed in Dubai.
There are no political parties or elections since the country is ruled by
appointed families established with the formation of the UAE.
The Education System in United
Arab Emirates
The United Arab Emirates Ministry of Education and
Youth is responsible for both the public and the private education systems that
operate within the country's seven emirates. For the public school system, the
Ministry of Education and Youth assumes a broad set of roles, similar to
Ministries of Education in other countries. It builds new buildings, hires
staff, determines the standards of education, and provides curricular materials
and support. The Ministry also coordinates a variety of educationally relevant
activities and ensures that adequate programs are operating. On the other hand,
the roles of the Ministry of Education and Youth with the private education
system are mainly concerned with licensure and supervision. The Ministry
ensures that the basic requirements for the physical components of schools are
met and that the private schools provide sound educational programs (Bradshaw,
Tennant, & Lydiatt, 2004).
Special Education in United Arab Emirates
Special Education in United Arab Emirates has witnessed
a massive development since 1979. The provision of special education programs
and services in the UAE has evolved and expanded to recognize a wider variety
of categories of special education, which is also available to students at
higher grades, and to promote inclusive education, or access to educational
opportunities. The categories of special education now include the gifted and
talented individuals whose abilities, talents and potential for accomplishments
are so exceptionally advanced that special education and support services are
needed for the students to meet educational objectives and goals in the general
education classrooms. In addition, in 2006, special education programs and
services in the UAE were expanded to include the delivery of services to
students up to the 9th grade.
In the past, the Ministry of Education in the UAE
primarily provided special education programs and services to students with
intellectual disabilities in community or center-based educational programs,
while students with sensory and physical disabilities received their education
in general education classrooms and received support from regular and special
education teachers. The UAE Federal Law, No. 29, 2006, regarding the rights of
Persons with Special Needs has resulted in an increase in the number of
students with intellectual disabilities being included in the general education
schools (Ministry of Education, 2010).
The primary function of a special education teacher in
United Arab Emirates
is to accept students with special needs and provide them with equal
opportunities to learn. The instructor is also required to monitor the implementation
of special education programs and provide periodic reports on the status of
these programs and services, to participate in the meetings, training courses,
workshops and special activities aimed at improving the quality and delivery of
special education programs and services. Furthermore, a special education
teacher is expected to conduct assessment to determine a student's level of
academic performance, to perform the necessary diagnosis of the children with
learning disabilities, measure the forms of disabilities and coordinate regular
classes with parents, school administrators, and the educational counselor in
order to identify the case and the need for joining a special resource room
(Ministry of Education, 2010).
In recent years, teacher stress has increasingly been
recognized as a widespread problem and has become a global concern (Kim, Lee,
& Kim, 2009; Chan, 2007).Almost one third of the teachers surveyed in
various studies around the world have reported that they regard teaching as a
highly stressful job (Borg, 1990). Researchers have attempted to identify
occupational stressors within the teaching environment. These include work
overload, role ambiguity and conflict, pressures of the teachers' role,
inadequate resources, poor working conditions, lack of professional
recognition, low remuneration, lack of involvement in decision-making, lack of
effective communication, staff conflicts, and student misbehavior (Kim, Lee,
& Kim, 2009).
Burnout is a major problem in education, teaching in
particular has been identified as a stressful situation. Burnout in the
teaching profession is described as similar to burnout at work in general. In a
number of studies concerning teacher burnout, the latter is identified as
resulting from ongoing stress (Kim, Lee, & Kim, 2009; Talmor, Reiter, &
Feigin, 2005). The symptoms are mainly headaches, migraines, hypertension,
nervous stomach, loss of appetite, weight loss and bowel difficulties
(Alkhrisha, 2002).
Friedman (2000) found that the main components of burnout
among teachers are: exhaustion, a sense of lacking professional fulfillment and
an attitude of de-personalization that is expressed by blaming the student. He
found that the essence of burnout among teachers is the feeling of professional
failure as a result of the gap between the actual feelings of personal
professional competence and the ideal competence to which the teacher aspires.
The personal competence of teachers relates not only to teaching tasks and
interpersonal relationship between teachers and students, but also to the
teacher’s performance in the school organization.
Talmor et al., (2005) identified several signs of
burnout. They reported that the outward expressions of teacher burnout are
usually extreme reactions of anger, anxiety, depression, fatigue, cynicism,
guilt, psychosomatic reactions and emotional breakdown. Thus, based on this
study, the trained observer should be able to easily recognize burnout.
According to Schamer and Jackson (1996), burnout can
cause teachers to develop negative attitudes towards students and lose their
idealism, energy, and purpose. Furthermore, it can make teachers behave rigidly
and show an overly tough attitude towards their students, and have negative and
low expectations of students, and they may feel exhausted, emotionally and
physically, and show low levels of involvement in teaching or concern for their
students( Hoffman, Palladino, & Barnett, 2007).
Platsidou and Agaliotis (2008) reported average to low
levels of burnout among special education teachers in Greek. They found teacher
burnout may be caused by various factors, including excessive work, work
conditions and low satisfaction with prospects of promotion and pay.
Kokkinos (2007) investigated the association between
burnout and job stressors among primary school teachers. The conclusions of the
investigation indicate that managing students' misbehavior, teachers' appraisal
by students' work load, and the time constraints are predictors of dimensions
of burnout.
Researchers have identified several factors that
contribute to the teacher burnout syndrome. Of importance to teachers,
particularly special educators are performance of custodial and managerial
tasks, excessive amount of direct contact with children, a perceived lack of
job success, program structure, and work overload (Sari, 2004; Friedman, 2000).
Teacher burnout may be caused by various factors, including excessive work,
lack of administrative and parental support, inadequate salaries, disciplinary
problems, lack of students' interest, overcrowded classrooms, and public
criticism of teachers and their work (Sari, 2004). In other studies (Hoffman,
Palladino, & Barnett, 2007; Kokkinos, 2007; & Friedman, 1995), it has
been found out that burnout among teachers is often caused by high levels of
prolonged stress related to inordinate time demands, large class size, lack of
recourses, role ambiguity, lack of support, involvement in decision making, and
student behavioral problems. According to Alkhrisha (2002), major sources of
stress of Jordanian teachers are workload, low salary, lack of self-esteem,
lack of in-service training opportunities, lack of access to new information
and knowledge. Also, this study found that demographic variables are the major
sources of teacher burnout. In addition, some demographic variables, such as
age, marital status, experience and sex, were found to be related to burnout
(Kokkinos, (2007); Miller, Brownell, & Smith, 1999; Wisniewski &
Gargiulo, 1997; Alkhrisha, 2002).
First introduced by Freudenberger (1980), professional
burnout occurs in response to prolonged work tensions and stressors. Pine and Keinan
(2005) reported that it happens most
often among those who work with people and results from the emotional stress
that arises during the interaction with them (p. 387).According to Maslach
and Jackson (1986), burnout is comprised of three dimensions: emotional
exhaustion, lack of personal accomplishment and feelings of depersonalization. Leung,
Siu, and Spector (2000) reported that burnout symptoms include recurrent bouts
of flu, headaches, fatigue, poor self-esteem, difficulty in interpersonal
relationships, substance abuse, inability to concentrate on a subject, rigidity
and a tendency to blame others for one's problems.
Although different definitions of burnout exist, this
long-term stress reaction is most commonly described as a psychological
syndrome of emotional exhaustion, depersonalization, and reduced personal
accomplishment that can occur among individuals who work with other people in
some capacity. Emotional exhaustion refers to feelings of being emotionally
over extended and depleted of one’s emotional resources.
Depersonalization refers to a negative callous or
excessively detached response to other people, who usually, are, the recipients
of one’s service or care. Reduced personal accomplishment refers to a decline
in one’s feelings of competence and successful achievement in one’s work
(Hastings, Horne, & Mitchell, 2004, p. 268).
Consequences of burnout include significant decrease
in the quality of teaching, long absenteeism, early leaving of the profession,
diminished job satisfaction and reduced teacher–pupil rapport. Decreased
teacher effectiveness in meeting educational goals and reduced pupil motivation
also result from burnout (Abel & Sewell, 1999).
Several studies have recently addressed various issues
related to teachers and children with special needs. For example; Dababseh
(1993) found moderate levels of burnout among teachers of children with special
needs. In another study, morale of special education teachers was most
satisfied with relations to community, rapport with students, and satisfaction
with teaching and least satisfied with work load and financial incentives
(Al-Khateeb, Hadidi, & Elayyan, 1996). Alkhrisha (2002) found high levels
of burnout among Jordanian teachers. Also, this study found that demographic
variables are the major sources of burnout in Jordan.
Several studies reviewed show that professionals
working with special needs students are apt to develop the burnout syndrome,
which leads to an impairment in the quality of the services provided by the
organization (Cherniss, 1988; Eichinger, Heifetz, & Ingraham, 1991). Of the
variables identified as antecedents of the syndrome within professionals
working with special needs students, variables of a socio-demographic style,
lack of social support at work, autonomy, and work overload, among others, are
mentioned (Sari, 2004).
Burnout has a negative effect not only on work
performance and satisfaction but also on one’s social life and personal
relationships (Hastings et al., 2004). For instance, Olsson and Hwang (2001)
showed that, special education teachers experienced a high prevalence of
depression, burden and psychological distress and role conflict. Consequently,
staff stress has been found to be associated with intended turnover and
absenteeism from work.
They suggest that it is reasonable to conclude that a
causal relationship exists between these role dysfunctions and the burnout
syndrome within this kind of profession.
Social support has been defined as processes of social exchange that contribute
to the development of individuals’ behavioral patterns, social cognition, and
values (p.433). Tracy and Whittaker (1990) defined social support as the
means by which people give assistance to each other.
Research findings concerning the relationship between
social support and burnout have been inconsistent (Haddad, 1998). Some research
has suggested that social support has a negative relationship with burnout
(i.e., high levels of social support are associated with low levels of burnout
(Maslach & Jackson, 1986).
Russell, Altmaier, and Velzen (1987) found that social
support is not associated with any of the MBI dimensions at a significant
level. Later, however, Price and Spence (1994) showed that sources of social
support are significantly associated with all the MBI dimensions.
In regards to the sources of social support, research
has not clarified which source of social support is more closely related to
burnout and its dimensions. Some studies (e.g., Richardsen, Burke, &
Leiter, 1992; Gil-Monte et al., 1993) found that the relationship between
supervisors’ social support and emotional exhaustion is not significant.
However, some other studies (e.g., Price & Spence, 1994; Turnipseed, 1994)
found that the relationship between this source of support and personal
accomplishment is not significant, but that it is significant for the rest of
the MBI and its dimensions. Ross et al., (1989) found that the relationship between
supervisors’ social support and all three dimensions of burnout is significant,
while colleagues’ social support was significant to none. Similarly, Russell et
al., (1987) found supervisors’ social support related significantly to burnout
dimensions, whereas colleagues’ social support was related to none.
In regard to teaching experience, workers who had few
years of experience reported more burnout (Ross et al., 1989; Kruger et al.,
1991). The results of other studies indicate that there is no significant
difference in the burnout level in respect to teaching experience (Bataineh,
2005; Haddad, 1998).
As far as marital status is concerned, married workers
experience greater emotional exhaustion than those who are not married (Ross et
al., 1989). The results of other studies suggest that married workers
experience less burnout (Bataineh, 2005; Haddad, 1998; Russell et al., 1987).
Concerning gender differences, some studies reported
that men tend to experience higher levels of burnout than women (Bataineh,
2005; Kruger et al., 1991; Russell et al., 1987), whereas other studies
reported no differences between men’s and women’s levels of burnout (Haddad,
1998; Ross et al., 1989). However, Bataineh (2005) found age to be related to
burnout levels, while other studies found age to be unrelated to burnout levels
(Haddad, 1998; Keener, 1986).
Based on the review of social support and burnout
research, the main purpose of the study was to examine which source of support
is most effective in reducing burnout. Specifically, two questions were
formulated: Which source of social support (supervisors, colleagues, friends,
spouse, family) would be more closely related to the burnout scale and its
dimensions and whether there are significant differences in burnout dimensions
among special education teachers due to: gender, age, marital status, or
teaching experience.
Method
Subjects
Data were collected from 300 special education
teachers holding full-time positions in special classes in public schools or
private schools across the seven emirates (Abu Dhabi,
Dubai, Sharjah, Ras Al-Kahaimah, Umm Al Qaiwain,
and Ajman) as to their views on the sources of
social support and levels of burnout. Three hundred special education teachers
participated in this study during the second semester of the academic year
2009/2010. Participating teachers were certified special education teachers who
taught in primary or secondary government and private schools or centers for
children with special needs. Participating teachers were certified special
education teachers. There were 250 special education female teachers (83.3% of
the sample) and 50 special education male teachers (16.6% of the sample). The
age range of the sample was 22-45 years, Two hundred participants were married
(66.6%), 90 participants (30%), were single and ten participants (3.3%) were
divorced (and not re-married). Years of experience ranged from 4-17 years. The
sample was randomly selected and the variables of age, sex, marital status, and
years of teaching experience were not controlled.
Measures
Social support.
Social support was assessed through a questionnaire designed based on measures
used in previous research on social support (Haddad, 1998; Tracy &
Whittaker, 1990, & Zimet et al., 1988). The measures focused on support
received from five sources of the special education teacher's social network:
supervisors, colleagues, friends, spouse and family.
Respondents were requested to rate, on a five point
Likert scale, the degree of support received from each of the sources listed
above. Potential responses on the 5-point scale are: no support (1), low
support (2), moderate support (3), much support (4), and very much support (5).
The questionnaire consisted of 18 items that reflect
three aspects of social support. These aspects are: Advice and Guidance (5
items), Acceptance and Belonging (7 items), and Feedback (6items). Reliability
coefficients (Cronbach's Alpha) for each source of social support were found to
be 0.88 for supervisor support, 0.89 for colleague support, 0.88 for friends
support, 0.91 for spouse support, and 0.90 for family support.
The Maslach Burnout Inventory (MBI) as developed by Maslach and Jackson (1986) was
administered. The MBI consists of 22 items which cover three subscales:
depersonalization (5 items), personal accomplishment (8 items), and emotional
exhaustion (9 items). Each item is rated on a 6-point Likert-type scale on the
frequency of occurrence and a 7-point scale on the intensity of occurrence only
because of the very high correlation between frequency and intensity ratings
(Constable & Russell, 1986; Maslach & Jackson, 1986). Maslach and
Jackson (1986) reported reliability coefficients ranging from 0.71 to 0.90 for
the three subscales. They also demonstrated validity of the MBI in several ways
(Haddad, 1998).
For the purpose of this study, the MBI was translated
into Arabic and some words were modified to make the items relevant to resource
room teachers (see appendix 1). Reliability coefficients for the frequency of
Arabic version (Cronbach’s alpha) were 0.83 for emotional exhaustion, 0.72 for
depersonalization, and 0.86 for personal accomplishment, while the reliability
coefficients for the strength of Arabic version (Cronbach’s alpha) were 0.86
for emotional exhaustion, 0.60 for depersonalization, and 0.84 for personal
accomplishment.
Results
Pearson Correlation coefficients were calculated
between scores of each of the subscales of the burnout questionnaire and scores
obtained from source of social support: supervisor, colleagues, friends,
spouse, and family as shown in Table 1. There was a significant correlations
found to be statistically significant.
Table 1. Pearson Correlation Coefficients between
Sources of Social Support and Burnout
Emotional Exhaustion
|
Depersonalization
|
Personal Accomplishment
|
||
Supervisors
|
.111
|
-.018
|
-.083
|
|
Colleagues
|
.050
|
.111
|
.159*
|
|
Friends
|
.085
|
.017
|
.013
|
|
Spouse
|
.046
|
-.033
|
.005
|
|
Family
|
-.050
|
-.034
|
.167*
|
|
* Significant at the 0.05 level (2-tailed).
Significant positive correlations were found between
family support, and personal accomplishment, and between colleagues support and
burnout dimension of personal accomplishment as well. No significant
relationships, however, were found between supervisors, friends, and spouse
support on the one hand and the three burnout dimensions on the other.
The second research question concerned whether there
are significant differences in burnout dimensions among special education
teachers due to: sex, age, marital status, and teaching experience. In order to
address this question, ANOVA, analyses were conducted for each variable and the
three burnout dimensions. The resulting F values for the three burnout
dimensions that pertain to sex, age, marital status, and teaching experience
are shown in Table 2. None of these F values were statistically Significant at
α = 0.05.
Table
2. Analysis of Variance of Demographic Variables with Burnout Dimensions
Demographic Variables
|
Emotional Exhaustion
F
|
Depersonalization
F
|
Personal Accomplishment
F
|
Sex
|
.106
|
.787
|
.358
|
Experience
|
.094
|
.726
|
.172
|
Age
|
.552
|
.349
|
.290
|
Marital Status
|
.541
|
.458
|
.254
|
Discussion
The goal of the present study was to analyze the
relationship between sources of social support at work (from supervisors,
colleagues, friends, spouse, or family). Those sources of support were assumed
to be more closely related to the burnout scale and its dimensions among
special education teachers due to: gender, age, marital status, and teaching
experience.
The most important finding of this study was the
positive relationship between family support and the personal accomplishment
dimension of burnout, and the relationship between colleagues' support and
sense of personal accomplishment. The significant relationship between family
support and the personal accomplishment reflects the importance of family in United Arab Emirates
society. The family, which is the most important unit to Arabs, satisfies many
affiliation needs. It provides its members with love, affection, advice,
feedback, and practical assistance. The family is considered the most
accessible and preferred source of assistance for Arabs. Thus, it is easier for
them to accept help from members of their natural networks than from strangers.
In general, family bonds are extremely strong, and the individual relies on
family for social, emotional and material support. This is an important
cultural aspect that may be further highlighted through a comparison with
Western cultures.
Contrary to Arab culture, Western cultures rewards individuality, independence, self-reliance,
autonomy, and freedom (Dillard, 1983, p.15). Westerners often stress less reliance on the family for support,
advice, and encouragement (McClintock, 1974, p. 348). This result is
consistent with the findings of Platsidou and Agaliotis (2008); Bataineh
(2005); Haddad (1998); Rimmerman (1989) who found that family support was
positively associated with sense of personal accomplishment.
On the other hand, collegial support was also found to
be positively associated with personal accomplishment. This result might
indicate that supportive relations with colleagues provided teachers with help,
acceptance, and participation. This finding is consistent with those of
Platsidou and Agaliotis (2008), Haddad (1998) and Kruger et al., (1991).
However, no significant relationships between the other sources of social
support (supervisors, friends, and spouse support) and burnout were detected.
A possible explanation of the absence of a significant
relationship between supervisor support and burnout is that supervisors
represent authority and do not interact with teachers on an equal basis. It is
possible that supervisors are insensitive to teacher-related problems,
judgmental, critical and perhaps have a limited view of their role-orientation
and professional feedback rather than providing support for teachers.
Supervisors usually provide social support of a formal nature (e.g., feed-back
information on the task, chances of promotion, praise, etc) The lack of
relationship between supervisors support and burnout in this study is
consistent with the findings of (Kim, Lee, & Kim, 2009; Chan, 2007;
Platsidou & Agaliotis, 2008; Bataineh, 2005; Haddad, 1998; Price &
Spence, 1994; Turnipseed, 1994; Kruger et al., 1991; & Rimmerman, 1989).
Regarding socio-demographic variables, results showed
no significant differences in burnout dimensions between males and females.
Perhaps this is due to the homogeneity of the sample, and to the fact that both
males and females are placed in similar life and work conditions. These results
are consistent with previous research (Kim, Lee, & Kim, 2009; Chan, 2007;
Platsidou & Agaliotis, 2008; Bataineh, 2005; Haddad, 1998; Ross et al.,
1989) which reported that there were no statistically significant differences
in burnout dimensions between males and females.
In addition to that, there were no significant
differences in burnout levels in respect to marital status and teaching
experience. These findings contradict other burnout studies (Ross et al., 1989;
Kruger et al., 1991) which found out that fewer years of experience resulted in
more burnout; but support Russell et al., (1987) who suggested that married
teachers experienced less burnout. This result is consistent with the findings
of Platsidou and Agaliotis (2008); Bataineh (2005) and Haddad (1998) who found
that there were no statistically significant differences in burnout levels in
respect to marital status and teaching experience.
Also, it was found that there were no statistically significant
differences in burnout levels in respect to age. This result is consistent with
the findings of Bataineh (2005) and Haddad (1998) and Keener (1986).
Conclusion and
implications
The present study
was designed to investigate the relationship between social support and the
dimensions of burnout among special education teachers in the United Arab Emirates.
Teachers who participated in this investigation were able to elaborate on
causes, effects, and current problems that bring about burnout in the teaching
profession. In the case of social support, special education teachers who had
more social support reported less burnout and therefore had more personal
accomplishment.
The findings of this study have important implications
for special education teachers in the United Arab Emirates. First,
intervention programs in cooperation with the school health personnel can help
develop, implement, and evaluate early detection and prevention of burnout
through in-service training regarding teacher stress and burnout. An important
area for future research concerns designing and evaluating the effects of
social support intervention programs in preventing teacher burnout.
Another implication is that if special education
teachers are to be the persons designated to provide social skills
interventions, training institutions must consider expanding their curricula.
Those curricula should include specific training in social skills
interventions. Likewise, implementation of professional support networks should
be carried out to overcome a sense of feeling isolated in the classroom.
Finally, supervisors must be trained to improve their
supervisory skills. The gap between supervisors and school teachers should be
bridged so that those teachers are offered assistance whenever they need it.
The development of support forms is a major challenge, but alleviation of
burnout is critically important for ensuring maximum job performance, health
and well-being among United
Arab Emirates teachers.
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Sources
social support
Supervisor Co – Workers Friends
Spouse Family
1 -5 1 -5 1 -5 1 -5 1 -5
1-I like to
discuss my work related problems with …………..
2-I feel that
my work is appreciated by…………..
3-I have
access to get information I need from…………..
4- I feel
secure when I talk about my problems with …………..
5-I feel that
the most helpful person in getting my work done is…………..
6- I feel
secure and safe when I am with …………..
7-I like to
share my interests and concerns with. …………..
8-I can be
totally myself with. …………..
9-In a crisis
situation I can really count on…………...
10-I feel that
the person I can count on to console me when I am upset is…………..
11- I have
special skills in my work which is appreciated by………….. .
12- When I get
exhausted from work I can depend on …………..
13- When I need
help count on. …………..
14- The person
who really listens to me when I need to talk to someone is …………..
15- I feel the
importance of emotional support I get from. …………..
16- I feel
that the person who cares about problems I face in my work is …………..
17- I feel I
am accepted and loved as a person by…………..
18- I like to
get advice and guidance when it is needed from…………..
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